EXPERIENCE
Picture of Prof. Ruben Herrera
Award for 2013 Adjunct Faculty of The Year
Greater Dallas Hispanic Chamber of Commerce Member
Picture of Prof. Ruben Herrera
Professional Info
I bring a wealth of experience to the IT industry with over 16 years of dedicated service. My expertise extends to 12 years in business management and customer service. Fluent in Spanish, I am well-equipped to navigate diverse linguistic landscapes.
I became interested in technology since early as I can remember. I started to learn computers when I was 14 years old and months later, I wrote my first program with a Commodore 64 computer. Ever since, computers and technology became my passion.
I love technology and helping people getting around it.
Work Experience
Computer Skills Instructor/IT Administrator, The Ladder Alliance
2020 - Present
Develops and instructs the curriculum for the following adult educations courses: MS Excel, MS PowerPoint, MS Windows, MS Word, and Microsoft MOS 100, MOS 200, MOS 300 Certification Programs. Monitoring and maintaining network and servers. Upgrading, installing, and configuring new hardware and software to meet company objectives. Implementing security protocols and procedures to prevent potential threats. Creating user accounts and performing access control. Performing diagnostic tests and debugging procedures to optimize computer systems. Documenting processes, as well as backing up and archiving data. Developing data retrieval and recovery procedures. Designing and implementing efficient end-user feedback and error reporting systems. Supervising and mentoring employees, as well as providing IT support. Keeping up to date with advancements and best practices in IT administration.
Instructor and Curriculum Developer, IBM
2016 - 2020
Developed and instructed the curriculum for the following professional development courses: MS Access, MS Excel, MS Office 365, MS OneNote, MS Outlook with Time Management, MS PowerPoint, MS SharePoint, MS Windows, and MS Word.
Professor and Curriculum Developer, Dallas College
2008 - Present
Develops and instructs the curriculum for the following college level courses: Adobe Acrobat Pro, Android Application Development, GED Exam Preparation, MS Access, MS Excel, MS Office 365, MS OneNote, MS Outlook with Time Management, MS PowerPoint, MS SharePoint, MS Windows, MS Word, Intuit QuickBooks, Computer Basics, English as a Second Language, and Spanish as a Second Language.
IT Consultant and Instructor, IT Solutions and Training Services
2004 - Present
Offers the following services: Antivirus Solutions, Backup Systems, Consultation Services, Customized Training, Data Recovery, Diagnostics, Hardware Installations, Job Skills Training, Parental Controls, Password Removal, Professional Development, Remote Connections, Small Network Setup, Software Installations, Technical Support, Upgrades, Virus Detection and Removal, and Wireless Connections.
General Store Manager, Terry’s Supermarket
2002 - 2008
Accounting, Conducted Hiring, Conducted Interviews, Conducted Meetings, Coordinated Staff, Costumer Service, Decision Making, Managed Costumer Complaints and Requests, Loss Control, Managed Inventory, Managed Personnel, Merchandising, Monetary Transactions, Ordered Merchandise, Payrolls, Performed Evaluation Reviews, Policy Enforcement, Quality Control, Receiving, Safety Procedures, Sales, Schedules, Team Productivity, Training and Development.
Assistant Store Manager, Winn Dixie
1997 - 2002
Assisted General Manager, Conducted Hiring, Conducted Interviews, Conducted Meetings, Coordinated Staff, Costumer Service, Decision Making, Managed Costumer Complaints and Requests, Loss Control, Managed Inventory, Managed Personnel, Merchandising, Monetary Transactions, Ordered Merchandise, Performed Evaluation Reviews, Policy Enforcement, Quality Control, Receiving, Safety Procedures, Sales, Schedules, Team Productivity, Training and Development, and Translations.
Languages
English
Spanish
Skills
Microsoft 365
MS Access
MS Excel
MS OneNote
MS Outlook with Time Mgmt
MS PowerPoint
MS SharePoint
MS Windows
MS Word
Awards
2013
Adjunct Faculty of The Year
2012
Adjunct Faculty of The Year
Education
Microsoft Corporation, Redmond WA
2022 - Certification: Microsoft Office Specialist: Associate (Office 365 and 2019)
Microsoft Corporation, Redmond WA
2022 - Certification: Microsoft Office Specialist: PowerPoint Associate (Office 365 and 2019)
Microsoft Corporation, Redmond WA
2021 - Certification: Microsoft Office Specialist: Word Associate (Office 365 and 2019)
Microsoft Corporation, Redmond WA
2020 - Certification: Certified Microsoft Innovative Educator
Microsoft Corporation, Redmond WA
2019 - Certification: Microsoft Office Specialist: Excel Associate (Office 365 and 2019)
Collin County College, McKinney TX
2019 - Certification: Data Analytics and Data Visualization with Tableau
Collin County College, McKinney TX
2014 - Certification: Android App Development
Tecnológico de Monterrey, Monterrey NL México
2014 - Certification: Fundamentos de la escritura en español
Mountain View College, Dallas TX
2004 - Degree of Computer and Information Sciences and Support Services