Professional Summary
I’m an IT educator and bilingual professional with over 16 years of experience in technology and 12 years in business management and customer service.
My journey began at age 14, writing my first program on a Commodore 64. Since then, I’ve been driven by a passion for making technology accessible and useful for everyone, especially professionals looking to boost their productivity and digital skills.
Today, I teach computer skills and manage IT systems at One Safe Place, while also serving as Director of Casa GTO Academic Center and hosting a Casa GTO TV podcast. I specialize in helping professionals master tools like AI, Excel, PowerPoint, and Windows, and stay ahead in a tech-driven world.
Professional Experience
Languages
English
Spanish
Skills
Microsoft 365
MS Access
MS Excel
MS OneNote
MS Outlook with Time Mgmt
MS PowerPoint
MS SharePoint
MS Windows
MS Word
Computer Skills Instructor/IT Administrator, One Safe Place
2020 - Present
Designed and delivered adult education courses in Microsoft Word, Excel, PowerPoint, Windows, and MOS 100, 200, and 300 certification programs. Managed IT infrastructure including networks, servers, hardware, and software systems. Implemented security protocols, user access controls, and data backup procedures. Provided hands-on technical support and troubleshooting for staff and students. Supervised and mentored staff while supporting organizational technology goals. Received the Organization’s Core Values Award in 2024.
Instructor and Curriculum Developer, IBM
2016 - 2020
Developed and taught professional development courses for corporate learners. Delivered training in Microsoft Office, Office 365, SharePoint, Outlook, and productivity tools. Focused on practical skills, time management, and workplace efficiency.
Professor and Curriculum Developer, Dallas College
2008 - Present
Deliver college-level and workforce courses in computer applications, programming, business software, and language education. Developed curriculum for technology, GED preparation, ESL, and professional skills courses. Recognized twice as Adjunct Faculty of the Year for instructional excellence.
IT Consultant and Educator, IT Solutions and Training Services
2004 - Present
Founder and owner of an IT consulting and training business. Provided IT consulting, technical support, cybersecurity solutions, and customized training. Supported small businesses, nonprofits, and individuals with reliable technology solutions. Delivered job skills training and professional development programs.
General Store Manager, Terry’s Supermarket
2002 - 2008
Led daily operations, staff supervision, hiring, payroll, inventory, and customer service. Improved team productivity, enforced policies, and maintained quality standards.
Assistant Store Manager, Winn Dixie
1997 - 2002
Supported store leadership with operations, training, scheduling, and customer relations. Provided bilingual support and translations when needed.
Awards
2013
Adjunct Faculty of The Year
2012
Adjunct Faculty of The Year
Education
Microsoft Corporation, Redmond WA
2022 - Certification: Microsoft Office Specialist: Associate (Office 365 and 2019)
Microsoft Corporation, Redmond WA
2022 - Certification: Microsoft Office Specialist: PowerPoint Associate (Office 365 and 2019)
Microsoft Corporation, Redmond WA
2021 - Certification: Microsoft Office Specialist: Word Associate (Office 365 and 2019)
Microsoft Corporation, Redmond WA
2020 - Certification: Certified Microsoft Innovative Educator
Microsoft Corporation, Redmond WA
2019 - Certification: Microsoft Office Specialist: Excel Associate (Office 365 and 2019)
Collin County College, McKinney TX
2019 - Certification: Data Analytics and Data Visualization with Tableau
Mountain View College, Dallas TX
2004 - Degree of Computer and Information Sciences and Support Services